Widerrufsrecht

This Return and Refund Policy applies to purchases made through staudj.shop.

The seller may be contacted at:

Email: info@staudj.shop

This policy does not restrict or replace any mandatory rights available to consumers under German or European Union consumer protection law.

1. Statutory Right of Withdrawal

Consumers generally have the right to withdraw from an eligible distance sales contract within 14 days without providing a reason.

The withdrawal period is 14 days from the day on which the customer, or a third party designated by the customer other than the carrier, receives the goods.

Where multiple products from one order are delivered separately, the withdrawal period begins when the customer or designated third party receives the last product.

Where a product is delivered in multiple parts or shipments, the withdrawal period begins when the last part or shipment is received.

2. Exercising the Right of Withdrawal

To exercise the right of withdrawal, the customer must send a clear statement communicating the decision to withdraw from the contract.

Withdrawal requests may be submitted by email to:

info@staudj.shop

The request should preferably include:

• The customer’s full name;
• The order number;
• The email address used for the order;
• The products concerned;
• The date the products were received;
• A clear statement that the customer wishes to withdraw from the purchase.

Providing a reason is voluntary and is not required for a valid statutory withdrawal.

The withdrawal deadline is met when the customer sends the withdrawal notice before the 14-day withdrawal period expires.

After receiving the notice, staudj.shop will provide the applicable return instructions and return destination.

Products should not be sent to an address shown on a parcel, shipping label, manufacturer’s packaging, or carrier document unless staudj.shop has confirmed that address as the correct return destination.

3. Return Deadline

After exercising the statutory right of withdrawal, the customer must return or hand over the products without undue delay and no later than 14 days after notifying staudj.shop of the withdrawal.

The deadline is met if the products are dispatched before the 14-day return period expires.

Customers should retain the shipping receipt and tracking information until the return and refund have been completed.

4. Condition of Returned Products

Customers may inspect products in the same way they would reasonably inspect them in a physical retail store.

Returned products should, where reasonably possible, be:

• Unworn, except for reasonable fitting;
• Unwashed;
• Free from stains, odours, cosmetics, pet hair, or other contamination;
• Returned with original labels and tags;
• Returned with included accessories;
• Properly packaged to prevent damage in transit.

The absence of original packaging does not automatically remove a consumer’s statutory right of withdrawal.

However, the customer may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Examples of excessive handling may include wearing a garment for an extended period, washing it, altering it, removing hygiene protection, staining it, or damaging it.

5. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise non-conforming, the customer is responsible for the direct cost of returning the product.

Customers may select an appropriate postal or courier service. We strongly recommend using a tracked service.

staudj.shop is not responsible for return parcels that are lost because the customer selected an untracked service or provided an incorrect return address.

If a product is defective, damaged, incorrect, or materially different from what was ordered, staudj.shop will bear reasonable return costs in accordance with applicable law.

6. Refunds Following Withdrawal

Following a valid withdrawal, staudj.shop will reimburse the payments received for the withdrawn products.

Where the customer originally paid for a delivery method, the refund includes the cost of the least expensive standard delivery method offered for the order. Additional costs resulting from the customer selecting a more expensive delivery method are not refundable unless required by law.

Because standard delivery is ordinarily free at staudj.shop, there will normally be no outbound standard shipping charge to refund.

Refunds will be issued without undue delay and no later than 14 days after staudj.shop receives the withdrawal notice.

However, staudj.shop may withhold the refund until:

• The returned products have been received; or
• The customer provides reliable evidence that the products have been dispatched,

whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction unless the customer expressly agrees to another method. The customer will not be charged a refund processing fee by staudj.shop.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, payment provider, card issuer, or payment method.

7. Defective, Damaged, or Incorrect Products

Customers should inspect their order as soon as reasonably possible after delivery.

If a product is defective, damaged during delivery, incorrect, or incomplete, the customer should contact:

info@staudj.shop

The message should include:

• The order number;
• A description of the problem;
• The name of the affected product;
• Clear photographs showing the product and issue, where reasonably possible;
• Photographs of the outer packaging where transit damage is involved.

Photographs are requested to help us investigate and resolve the matter efficiently. Failure to provide photographs does not automatically remove any statutory rights.

Depending on the circumstances and applicable law, the available remedy may include:

• Repair;
• Replacement;
• Re-delivery;
• Price reduction;
• Refund;
• Reimbursement of reasonable return costs.

Customers should not dispose of a defective or damaged item before receiving instructions, unless keeping the item would be unsafe or unreasonable.

8. Statutory Warranty Rights

The statutory rights relating to defective or non-conforming goods apply independently of the 14-day right of withdrawal.

A product may be non-conforming if, for example, it:

• Does not correspond to the agreed description;
• Is not suitable for the agreed purpose;
• Does not possess the agreed quality;
• Is not supplied with agreed accessories or instructions;
• Does not meet applicable objective conformity requirements.

This policy does not limit statutory warranty rights.

9. Products Excluded from the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception under applicable law applies.

Examples may include:

• Products made to the customer’s specifications or clearly personalised;
• Sealed products that are not suitable for return for health protection or hygiene reasons where the seal was removed after delivery;
• Products that, due to their nature, become inseparably mixed with other items after delivery;
• Other products legally excluded from withdrawal rights.

A product is not automatically excluded merely because it is clothing. Any exception will be interpreted in accordance with applicable law.

10. Hygiene-Sensitive Products

Where underwear, swimwear, hosiery, bodysuits, earrings, or other hygiene-sensitive items are supplied with a hygiene seal, the seal should remain intact during fitting.

If a legally recognised hygiene seal is removed, the right of withdrawal may be excluded where the product is not suitable for return for genuine health protection or hygiene reasons.

This does not affect rights relating to defective, damaged, or incorrectly supplied products.

11. Exchanges

Direct exchanges are not guaranteed.

Where an exchange is unavailable, the customer may return an eligible product in accordance with this policy and place a new order for the preferred product, colour, or size.

The availability and price of the replacement product may differ from the original order.

12. Order Changes and Cancellations Before Dispatch

Customers who wish to change or cancel an order should contact:

info@staudj.shop

Requests should be sent as soon as possible.

An order cannot always be changed or cancelled after processing or dispatch has begun. If cancellation is no longer possible, the customer may use the applicable withdrawal and return procedure after receiving the order.

13. Refused and Unclaimed Parcels

Refusing delivery or failing to collect a parcel does not always constitute a clear declaration of withdrawal.

Customers who wish to withdraw should separately notify staudj.shop by email.

Where a parcel is returned because the customer:

• Provided an incorrect or incomplete address;
• Failed to collect the parcel;
• Repeatedly missed delivery;
• Refused delivery without notifying us;

any refund will be handled in accordance with applicable law. Reasonable costs caused by the customer may be deducted only where legally permitted.

14. Promotional and Discounted Products

Eligible promotional, sale, or discounted products are subject to the same statutory withdrawal and warranty rights as full-price products.

A reduced price alone does not remove the right of withdrawal or statutory rights relating to defects.

15. Gifts and Promotional Items

If an order includes a free promotional item and the customer withdraws from the entire qualifying purchase, the promotional item must also be returned unless otherwise stated.

If only part of an order is returned and the remaining order no longer meets the conditions of the promotion, the value of the promotional benefit may be adjusted where this was clearly disclosed and legally permitted.

16. Chargebacks and Payment Disputes

Customers are encouraged to contact staudj.shop before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in this section restricts the customer’s legal rights or any rights provided by the customer’s bank or payment provider.

17. Model Withdrawal Form

Customers may use the following form, but its use is not mandatory:

To: staudj.shop
Email: info@staudj.shop

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:

Products:

Ordered on:

Received on:

Customer name:

Customer address:

Customer email address:

Date:

Customer signature, only if this form is submitted on paper:

18. Contact

For withdrawal notices, return requests, refund questions, or defective product claims, contact:

staudj.shop
Email: info@staudj.shop