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This Shipping Policy applies to orders placed through staudj.shop.
Customer service contact:
1. Free Standard Shipping
staudj.shop provides free standard shipping on all eligible orders.
No standard shipping fee will be charged where free shipping is displayed during checkout.
Any optional premium, expedited, or special delivery service, if offered, may involve an additional charge. The applicable charge will be displayed before the customer submits the order.
2. Estimated Delivery Time
The estimated delivery period is normally:
15 to 20 days
The estimate begins after the order has been successfully confirmed and payment has been authorised.
Delivery times are estimates rather than guaranteed fixed dates unless a specific binding delivery date has been expressly agreed.
3. Factors Affecting Delivery
Delivery may be affected by:
- Product availability;
- Order verification;
- Payment authorisation;
- The customer’s delivery location;
- Carrier operating schedules;
- Public holidays;
- Severe weather;
- Customs procedures;
- Border inspections;
- Local delivery restrictions;
- Incorrect or incomplete address information;
- Events outside our reasonable control.
We will take reasonable steps to notify customers of known material delays.
4. Order Processing
Orders are reviewed before dispatch to confirm:
- Payment status;
- Product availability;
- Delivery address;
- Fraud and security checks;
- Any required order verification.
Orders placed on weekends or public holidays may begin processing on the next working day.
Processing may take longer during:
- Major promotions;
- Holiday periods;
- High-order-volume periods;
- Product launches;
- Security reviews;
- Unexpected operational disruptions.
5. Delivery Destinations
Orders may be delivered only to destinations accepted during checkout.
A customer should not place an order using a delivery destination that the checkout does not accept.
Certain remote areas, islands, military addresses, parcel lockers, hotels, temporary accommodation, or restricted locations may not be eligible for delivery.
6. Delivery Address Requirements
Customers must provide a complete and accurate delivery address, including:
- Recipient’s full name;
- Street name;
- House number;
- Apartment, floor, or unit number where applicable;
- Postal code;
- City;
- Country;
- Telephone number where requested.
staudj.shop is not responsible for delays caused by incorrect, incomplete, or inaccessible address information supplied by the customer.
Customers should contact info@staudj.shop immediately if an address correction is required.
Address changes cannot be guaranteed once processing or dispatch has begun.
7. Order Confirmation
After an order is submitted, the customer will normally receive an electronic order confirmation.
Customers should review the confirmation and promptly report any incorrect:
- Product;
- Size;
- Colour;
- Quantity;
- Name;
- Address;
- Contact information.
An automated order receipt does not necessarily mean the order has been accepted or dispatched.
8. Dispatch Confirmation and Tracking
Where tracking is available, the customer will normally receive a dispatch confirmation containing a tracking number or tracking link.
Tracking information may take several working days to update after dispatch.
A temporary lack of tracking updates does not necessarily mean that the parcel is lost.
Some postal services provide limited tracking or update tracking only when the parcel reaches the destination country or local delivery network.
9. Split Shipments
An order may be divided into multiple parcels where:
- Products are stored at different facilities;
- Products become available at different times;
- Parcel size or weight restrictions apply;
- Separate shipment is operationally necessary.
Customers will not be charged additional standard shipping fees solely because an order is divided into multiple parcels.
Different parcels from the same order may arrive on different dates.
10. Customs, Import Duties, and Taxes
Where an order is fulfilled across international borders, customs procedures may apply.
Prices include value-added tax where legally required and as displayed during checkout.
Any import duty, tax, brokerage fee, or customs charge that may lawfully be payable by the customer should be disclosed before the order is submitted where such disclosure is required.
Customers must not be charged undisclosed fees by staudj.shop.
Customs authorities may request identification or additional information from the recipient. Delays caused by customs authorities are outside our direct control.
11. Delivery Attempts
The carrier may:
- Deliver to the stated address;
- Leave the parcel with an authorised person;
- Deliver to a neighbour where legally and operationally permitted;
- Deliver to a parcel collection point;
- Leave a delivery notice;
- Attempt delivery again;
- Return an unclaimed parcel.
Customers should follow carrier instructions and collect parcels within the stated collection period.
12. Delivery to Neighbours or Safe Places
A carrier may offer delivery to a neighbour, parcel shop, or safe place, depending on local rules and the customer’s delivery preferences.
Where the customer independently authorises delivery to a particular safe place, responsibility for the parcel may transfer in accordance with applicable law and the carrier’s valid delivery confirmation.
This does not affect mandatory consumer rights.
13. Delayed Orders
A parcel may be delayed by carrier congestion, customs procedures, severe weather, public holidays, operational disruption, or other factors.
Customers should contact info@staudj.shop if an order has not arrived within the expected delivery period.
The message should include:
- Order number;
- Customer name;
- Delivery address;
- Tracking number, if available;
- A description of the delivery issue.
We will review the tracking information and, where appropriate, contact the carrier or fulfilment provider.
14. Lost Parcels
A parcel may be considered lost only after the carrier’s investigation process or the applicable reasonable delivery period has been completed.
Where a parcel is confirmed lost before valid delivery, staudj.shop will provide an appropriate remedy in accordance with applicable law, which may include:
- Replacement shipment; or
- Refund.
Customers must cooperate reasonably with any carrier investigation.
15. Parcels Marked as Delivered
If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:
- Check the delivery address;
- Check with household members;
- Check with neighbours;
- Check any authorised safe place;
- Check the building reception or mailroom;
- Contact the local carrier;
- Contact info@staudj.shop.
We may request a carrier investigation or proof of delivery.
A tracking status alone does not remove any mandatory customer rights where the parcel was not validly delivered.
16. Damaged Parcels
Customers should inspect the parcel and products as soon as reasonably possible.
If the parcel or product is damaged, the customer should contact:
The message should include:
- Order number;
- Description of the damage;
- Photographs of the outer packaging;
- Photographs of the shipping label;
- Photographs of the damaged product.
Customers should retain the packaging until the claim has been reviewed where reasonably possible.
The request for photographs is intended to support the investigation and does not limit statutory rights.
17. Incorrect or Missing Products
If an order contains an incorrect product or is missing a product, the customer should contact info@staudj.shop.
The customer should provide:
- Order number;
- Product received;
- Product expected;
- Relevant photographs;
- Packaging information.
We will investigate and provide an appropriate remedy in accordance with applicable law.
18. Incorrect or Incomplete Addresses
Where a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned to the sender or fulfilment facility.
Where legally permitted, reasonable additional costs caused by the incorrect information may be charged to the customer.
No such charge will apply where the address error was caused by staudj.shop or its service providers.
19. Unclaimed and Refused Parcels
Customers remain responsible for monitoring delivery and collecting parcels within the carrier’s collection period.
Refusing or failing to collect a parcel does not necessarily constitute a valid withdrawal from the purchase contract.
A customer wishing to withdraw should send a clear withdrawal notice to info@staudj.shop.
Refunds for returned, unclaimed, or refused parcels will be handled in accordance with the Return and Refund Policy and applicable law.
20. Order Changes and Cancellations
Customers should contact info@staudj.shop as soon as possible to request an order change or cancellation.
Changes and cancellations cannot be guaranteed after processing or dispatch begins.
If cancellation is no longer possible, the customer may exercise any applicable statutory withdrawal right after receiving the order.
21. Risk of Loss
For consumer purchases, the risk of accidental loss or damage generally transfers when the customer, or a third party designated by the customer other than the carrier, receives the goods.
This does not apply where the customer independently commissions a carrier not offered by staudj.shop, to the extent provided by applicable law.
22. Force Majeure and Events Outside Our Control
Delivery may be affected by circumstances outside our reasonable control, including:
- Natural disasters;
- Severe weather;
- Epidemics;
- War;
- Civil unrest;
- Government restrictions;
- Customs closures;
- Transport network failures;
- Carrier strikes;
- Labour disputes;
- Cybersecurity incidents;
- Power or communications outages.
Where such an event materially affects an order, we will take reasonable steps to inform the customer and fulfil, reschedule, replace, or refund the order as required by applicable law.
23. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information;
- Monitoring tracking updates;
- Responding to carrier requests;
- Collecting parcels promptly;
- Informing us of delivery problems;
- Notifying us of damaged, missing, or incorrect products;
- Complying with lawful customs requirements.
These responsibilities do not remove mandatory consumer rights.
24. Contact
For shipping, tracking, delayed delivery, lost parcel, or damaged order enquiries, contact:
staudj.shop
Email: info@staudj.shop
Please include the order number in all order-related enquiries.
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